AI in the Human Loop

Experience the transformative power of contact center AI that blends with live agents to deliver exceptional productivity, efficiency, and satisfaction.

Samespace Wave Origon AI interface showing intelligent customer conversation analysis and real-time insights

Empower Predictive Outcomes

Make every interaction smarter and every decision sharper with
AI driven analysis.

Samespace Wave sentiment analysis dashboard with predictive customer satisfaction metrics and AI-driven insights

Outreach Symphony

Integrated automation across every channel to drive productivity and success.

Samespace Wave outreach automation platform showing multi-channel campaign orchestration and workflow management

Live Monitoring and Coaching

Real-time interface presents critical metrics for enhancing performance, SLAs, and coaching agents to improve productivity.

Samespace Wave live monitoring interface with real-time agent performance metrics, call quality indicators, and coaching tools

Tailored Insights

Customize dashboards and reports on the fly. Your data is always aligned with your evolving needs.

Samespace Wave customizable analytics dashboard with interactive reports and data visualization for contact center performance

Exceptional Agent Performance

Compact yet powerful agent app designed for seamless call and chat handling, maximizing productivity without compromise.

Samespace Wave agent desktop interface optimized for efficient call handling and customer service

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Ready to Connect Apps

Popular CRMs are just a click away, and you can integrate with any app using our simple APIs.

Salesforce

Hubspot

Zendesk

ServiceNow

Messenger

Viber

High-Fidelity WebCall

Built-in webcalls offer superior audio, secure authentication, and the capability to switch between calls and chat instantly, all at no additional cost to callers.

Features

Intelligent Call Routing

Connect calls to the right agents instantly with workflows.

CSAT Surveys

Gather customer feedback effortlessly with Custom CSAT Surveys.

Custom Dashboards

Visualize your data for informed decision-making.

Built-In Contacts

Manage your contacts seamlessly within the platform.

Event Scheduler

Plan and manage events with ease.

Single-Sign-On

Secure access with one set of credentials.

Serverless Functions

Run custom functions to screen pop and data push.

Built-in Calling Service

Global Telephony Network for seamless calling.

Unparalleled Speed and Reliability

Our global data centers with GPU clusters deliver ultra-low latency, while Multi-Region Deployment ensures instant recovery and continuity.

Samespace Wave global data center infrastructure providing ultra-low latency and multi-region deployment for maximum reliability